Broken or damaged items must be reported immediately upon receiving your package (5 business days). All materials and equipment are considered as received in good condition upon signature of delivery confirmation. Please inspect these items for damage prior to signing off on the condition. If it becomes necessary to return a damaged item to MSE Supplies, please contact customer service at Contact firstname.lastname@example.org, or 1-520-789-6673 for a replacement.
How to return an item? Email email@example.com or call 1-520-789-6673 for a Return Merchandise Authorization (RMA) number within 30 days of receipt of the product. MSE Supplies must receive the product within 15 days of MSE Supplies issuing the Return Merchandise Authorization (RMA). The product must be in the original packaging or the return will be rejected. RMA numbers must appear on the packing list and items being returned must be packaged and shipped in accordance with all applicable regulation. All items are subject to a 25% restocking fee.
Items not returnable for credit include: open or damaged containers; materials past their expiration date or with an expiration date too short for resale; custom or specials orders; and chemicals of any type. Any supplies or equipment that have been used and are being returned for a warranty repair may require that a decontamination form be filled out. Please contact MSE Supplies for this form.